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Address Merged/Incorrect address

Address Merged/Incorrect address 
ScenarioMerged Address
OpeningWelcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned ResponseWe apologize for the confusion. Allow me 2 minutes to check
Canned ResponseThanks for waiting. I really appreciate your patience.
SCENARIOCustomer says the professional has reached a different location but I have placed a booking for a different location
Canned ResponseThe current booking address is _______. Can you please confirm?
Canned ResponseWe apologize for the inconvenience. Rarely, GPS captures incorrect locations. But rescheduling this request won't fix the problem as it will be rescheduled on the same incorrect address. Let's create a fresh request(entire plan) with the correct address. I can guide you on the call right away if that's OK with you.


Step 1 - We will ask customers to turn off the GPS.        
        
Step 2- Ask the customer to select the landmark nearby his/her home manually without using the current location.        
        
Step 3- Ask the customer to place a booking(book a fresh plan) over the call.        
        
Step 4- While selecting the address ask the customer to delete all the previous addresses. Customers need to click on 3 dots in front of the address and then delete the address. Ask the customer to then add another address.        
        
Step 5 - Ask customer to proceed.        
        
Step 6 - Check on the request page if the address and location is correct.    


Note: The agent will cancel the plan from their end on "UC at fault" reason and look for any fee that is marked on the customer. Usually a  fee of Rs.200 is charged to the customer if <2 bookings are delivered in a plan. The agent will reimbursee the fee by offering UC Credits of the same amount(200 UC Credits) 
Next we will ask them to book a new plan as per above mentioned steps. 
If the customer is adamant, we can use the canned response- "Due to the limited number of partners in each area/hub, we've restricted address changes on existing plans to prevent assigning jobs that are excessively far for our partners to deliver"