Place Left Dirty

Scenario	Place left dirty - Warranty 72 Hours
Opening	Hi My name is XX and I will be assisting you today.
Canned Responses (Level 1)	We apologize for the inconvenience caused by our partner leaving the place dirty, which affected your overall experience. We regret this oversight and will provide constructive feedback to our partner to ensure it does not happen again.
Resolution	Try to close it under feedback, if customer is adamant then pitch for 50-100 credits as goodwill refund
Canned Responses (Level 2)	We empathize with your level of dissatisfaction. We would like to extend our sincere apologies if our team left the area in an unsatisfactory condition. Your satisfaction is our top priority, and we take cleanliness and professionalism very seriously. Thank you for bringing this to our attention. We will share your feedback with our partner and ensure this does not happen again in the future. No upfront refund, if customer adamant pitch for 50-100 credits
Action	Assist the customer in availing the refund in their UC Wallet
Canned Responses	T&C of UC Credits To compensate in this, as an apology token I'll initiate XXX (equivalent to booking amount) "Urban Company Credits" in your "Urban Company Wallet" and the same will be credited to you within 24 hours. Let me tell you more about the UC Credits . 1. 1 UC Credit = 1 Rupee 2. Validity - 365 days 3. Can be availed on any prepaid booking placed on UC
Sub scenario	If customer is adamant for a refund in their Bank Account and not in UC Wallet
Canned Response	We understand your dissatisfaction and your request for a bank refund. We’re happy to assist you with this. Please note that processing a refund to your bank account may take 5-7 business days. To initiate the refund, we’ll need your bank account details. NEFT refund format To initiate a refund, please provide your bank details: Account Holder Name: Account Number: Bank Name: IFSC Code: Refund will be credited in 5-7 working days. Expected by [Date]. If you want the amount in UC wallet, it takes 24Hrs (Valid for 365 days). Note: Subscription amount not refundable.
Sub scenario	If customer is adamant for revisit?
Canned response 4	We acknowledge your dissatisfaction, and although we don't have a revisit policy in place, we have taken your feedback into serious consideration and shared it with our partner.
Further Assistance	Is there anything else I can assist you with?
Closure	Hope we were able to help you today. Always feel free to reach out to us, if any further assistance is required. Thank you for connecting with Urban Company !