Incomplete/ Partial Service
| Incomplete/ Partial Service SOP Warranty - 72 Hours | |||
| # Pro calling is mandatory in "Incomplete service and overcharge related cases, 2 calls in 1 attempt | |||
| Incomplete / Partial Service | Overcharge | ||
| Pro Reachable | Pro not Reachable | Pro Reachable | Pro not Reachable |
| If the Partner Reachable - Explain the issue and VOC of the customer and validate with partner if partner agrees then deduct the diff & give the refund to the customer if partner Doesn't agree for the deduction - Do not deduct the amount, but still give the refund to the customer as per the VOC | If the Partner is not Reachable - PNR - Do not deduct the amount from the partner , but still give the refund to the customer as per the VOC | If the Partner Reachable - Explain the issue and VOC of the customer, if partner agrees for the deduction - Deduct the diff & give the refund to the customer if partner Doesn't agree for the deduction - Do not deduct the amount, but still give the refund to the customer as per the VOC | If the Partner is not Reachable - PNR - Do not deduct the amount from the partner , but still give the refund to the customer as per the VOC |
| Pro deduction form: | https://docs.google.com/forms/d/e/1FAIpQLSfXWzgpq6q5j7MGrERRVwKNZtvvJ1uZIoi9mfKfJEGgj1qT2w/viewform | ||
| Resolve the ticket | |||