Pref Pro Not Assigned - Single Booking

Scenario	Preferred Pro not assigned
Opening	Hi my name is XX and I will be assisting you today.
Canned Response 1	Dear customer, we apologize for any inconvenience caused. However, we kindly request you to provide us with the details of your preferred professional so that we can better assist you. "Can you pls confirm me the mentioned details about the professional: 1. Provider Name 2. Last Service Taken with this professional (Date) 3. Category"
Canned Response 2
Agent Action 1	Agent to check for: 1. Preferred pro is on leaves/changed hub 2. Pro slots are available for the requested time 3. 2 rating filter( https://ops.urbanclap.com/matchmaking/slotBlock/search)
Sub-scenario	Preferred pro not available in that time slot	Pro is available but changed Hub	Cross Gender professional requirement	Pro is on leaves	Preferred pro (Nationality)	If Preferred Pro is Available
Canned Response 3	After conducting an internal check, we regret to inform you that your preferred professional is not available during the requested time slot. We kindly ask you to provide us with some alternate time slots so that we can coordinate with the professional accordingly.	Upon checking, we found that the preferred professional you requested is currently not available in your location. We apologize for any inconvenience caused. However, if you allow, we can search for a highly rated professional to serve you on this booking.	We understand your concern , but would like to inform you that we don't provide cross gender services in UC. Best professional is assigned as per the availability.	We regret to inform you that the mentioned professional is not available to serve you at this time. Request you to kindly confirm your next suitable Date & Time so that I can reschedule your booking with another professional.	We regret to inform you that we don't differentiate our professionals on the basis of Caste , Creed or Nationality. However, we can assure you that assigned professional will deliver the best possible service.	As checked your Preferred Pro "Professional Name" is available in the same hub area. Let me quickly check with the professional if they are available according to your preferred time slot and date.
Canned Response 4	I am rescheduling the request for the alternate time shared by you and will assign the same professional on the request	I am rescheduling the request for the alternate time shared by you and will assign the same professional on the request	We Appreciate your understanding and cooperation in this regards.	The new professional has been assigned on the case and he/she will be coming to your location on the assigned time	We Appreciate your understanding and cooperation in this regards.	I am rescheduling the request for the preferable time shared by you and will assign the same professional on the request
Further Assistance	Is there anything else I can assist you with?
Closing	Hope we were able to help you today. Always feel free to reach out to us, if any further assistance is required. Thank you for connecting with Urban Company !