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Routines - Change in no of Service Hours

 

ScenarioRoutines - Change in no of Service Hours
OpeningWelcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 1)I can understand that you would like to change in duration of services in your routines plan
Sub scenarioCustomer wants to increase/decrease the service hours on one booking of the planCustomer wants to increase/decrease the service hours on entire plan
Canned Responses (Level 3)Increase No of hours- We regret to inform you that since the entire plan has been created on prepaid basis and because the slots of the professionals are already blocked for other customers, we cannot make the modifications in no of service hours.
 Decrease No of hours- We regret to inform you that since the entire plan has been created on prepaid basis and because the slots of the professionals have been blocked accordingly, we cannot make the modifications in no of service hours.
 
 NOTE- 
 If customer is still adamant check partner calendar and if he is free then ask customer to coordinate with pro. If pro is aligned only then he can deliver. This decision if to be taken by customer and pro mutually.
 If the partner agrees, kindly ask the customer to handover the extra amount to the professional directly, please do not regenerate the invoice
 
Further AssistanceIs there anything  else I can assist you with?
Closing 
 Hope we were able to help you today. Always feel free to reach out to us, if any further assistance is required. Thank you for connecting with Urban Company !